Online Privacy Policy Agreement
Effective Date: February 14, 2025 (Last Updated: December 2025)
This Privacy Policy applies to personal information processed by Visionary Surplus Recovery LLC ("VSR," "we," "us," or "our"), including our Equity Claims Department, in the course of our business through our website, online forms, SMS communications, and other online or offline services we operate (collectively, the "Services").
Scope
This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when individuals visit https://visionarysurplusrecovery.com, communicate with us, or otherwise interact with our Services. Capitalized terms not defined in this Privacy Policy have the meanings set forth in our Terms of Use.
Personal Information We Collect
Information You Provide to Us
Communications with Us
We collect personal information such as name, email address, phone number, mailing address, and property-related information when you request information, submit a form, inquire about surplus funds, or otherwise communicate with us.
Customer Service and Support
If you call, text, or otherwise interact with our team, we may collect the information you provide. Calls and messages may be recorded or logged for training, quality assurance, compliance, and record-keeping purposes where permitted by law.
Interactive Features
We may offer contact forms, chat features, SMS messaging, social media pages, or other interactive tools. Any information shared through public areas of these features may be visible to others and is not subject to the same privacy protections.
Surveys and Questionnaires
We may collect information you voluntarily provide when participating in surveys or questionnaires.
Events and Business Development
We may collect personal information at conferences, trade shows, or through business development activities.
Job Applications
If you apply for employment with Visionary Surplus Recovery, we collect and process the information you submit to evaluate your qualifications.
Information Collected Automatically
When you use our Services, we may automatically collect:
IP address and device identifiers
Browser type and operating system
Pages visited and time spent
Referring URLs
Location data (approximate)
Interaction data with our website or communications
Cookies, Pixels, and Analytics
We and third parties may use cookies, pixel tags, web beacons, and similar technologies to collect usage data, improve functionality, and analyze traffic.
You may control cookies through your browser settings; however, disabling cookies may affect site functionality.
We may use analytics services such as Google Analytics. You may opt out via Google’s opt-out tools.
Information from Other Sources
We may receive personal information from third-party sources such as public records, title companies, attorneys, government agencies, marketing partners, or service providers, where permitted by law, to verify claims, assess eligibility, or provide Services.
How We Use Your Information
We use personal information to:
Provide surplus fund recovery and equity-related services
Respond to inquiries and provide customer support
Process claims and documentation
Communicate updates, reminders, and service notifications
Schedule consultations or appointments
Improve our Services and website functionality
Conduct internal analytics and research
Comply with legal and regulatory obligations
Prevent fraud and enforce our agreements
SMS and Email Communications
If you opt in, we may send informational or transactional messages related to your inquiry or claim. Message frequency varies. Consent is not a condition of purchase. You may opt out at any time by replying STOP.
Marketing Communications
We may send service-related communications. Marketing messages, where permitted, will only be sent with proper consent. You may opt out of marketing emails via the unsubscribe link or contact us directly.
De-Identified and Aggregated Information
We may use aggregated or de-identified information for analytics, reporting, research, and lawful business purposes.
How We Disclose Your Information
We may share personal information with:
Service Providers assisting with IT, communications, analytics, marketing, payment processing, and operations
Affiliates and Business Partners involved in providing requested services
Legal Authorities when required by law, subpoena, or legal process
Successors in the event of a merger, sale, or asset transfer
We do not sell personal information.
Text Messaging & 10DLC Compliance
We comply with applicable carrier and consumer protection requirements. SMS consent is obtained via website forms or direct user initiation. Messages include required disclosures, and opt-out requests are honored immediately.
International Data Transfers
Your information may be processed and stored in the United States or other jurisdictions where our service providers operate.
Your Choices & Rights
Depending on your location, you may have the right to:
Access your personal information
Request correction or deletion
Withdraw consent
Opt out of certain communications
To exercise these rights, contact us using the information below. We will verify your identity before fulfilling requests.
Data Retention
We retain personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is 100% secure.
Third-Party Websites
Our Services may link to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
Children’s Privacy
Our Services are not intended for children under 13, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Continued use of the Services constitutes acceptance of the updated policy.
Contact Us
Visionary Surplus Recovery LLC
7901 4th St N, Ste 300
St. Petersburg, FL 33702
Email: specialist@visionarysurplusrecovery.com
Phone: (813) 934-4146
Visionary Surplus Recovery – Equity Claims Department